CAREforce is here to help employees get through difficult situations that may happen from time to time. If you’re here and need help, we want to ensure that you have the information you need to effectively navigate the application process. Below you’ll find an overview of what is eligible for the program and a few FAQs that will help you apply.

Here you can register and begin a new application.

Here you can login to view your application in progress or start a new application if you have an existing account.

Program Eligibility

We’re here to help. If you are in a difficult situation and need assistance, the first step is to determine if you qualify for assistance from CAREforce. Some questions to ask include: 1) Am I a qualifying employee or agent? 2) Do I have a qualifying event? 3) Are my expenses eligible? While there is a vetting process to ensure eligibility for the program, the initial qualifiers are that simple. Let’s find out if you may be eligible based on these questions.

Am I a qualifying employee or agent?
All employees are eligible to apply for the fund. In general, Relief Grants are not made to contract workers, temporary employees, joint venture employees or employees on unapproved unpaid leaves or retirees, although certain exceptions can be made.

Do I have a qualifying event?
Some examples of eligible hardship events include:
- Domestic or Physical Abuse
- Violent or non-violent crime
- Short-term illness
- Accident
- Death of employee, spouse/partner, dependent, or immediate family member (ex. parent, sibling)
- Spouse/partner loss of income (temporary)
- Unscheduled loss of Child Support or Alimony
- Infectious disease outbreak (epidemic/pandemic)

Some examples of eligible disaster events include:
- Catastrophic disaster events such as flood, hurricane, tornado, winter storm, wildfire, earthquake, etc.
- Disaster resulting from an accident on a common carrier (railroad, airline, taxi, etc...)
- War or military action
- House fire
- Landslide/mudslide

Additionally, if you are requesting assistance with a personal hardship, income guidelines may apply. Please review the income criteria here.

What is the definition of an immediate family member in the context of the fund?
An employee's immediate family includes the following: the employee, the employee's spouse or partner (unless living apart and considered to be separated), and any dependents of the employee living in the same household as the employee.

Are my expenses eligible?
Some examples of eligible expenses include:
- Food and clothing for disaster-related assistance
- Basic household goods
- Housing-related assistance, including, but not limited to, reasonable repairs, mortgage and rent payments
- Basic transportation (not including routine maintenance)
- Extraordinary short-term medical expenses that are NOT covered by insurance
- Disaster-related evacuation expenses

What are ineligible expenses?
The following are examples of expenses that DO NOT qualify for assistance:
- Lost compensation due to reduced hours or missed time from work
- Legal fees, garnishments or expenses associated with divorce or custody cases such as loss of Alimony
- Credit card or personal loan debt
- Elective medical procedures, expenses or denied health insurance claims
-  Insurance premiums or items covered by insurance policies
- Routine automobile/home repair or those due to deferred maintenance
- Psychological counseling
- Tuition

The event and expenses must have occurred after the applicant's hire date and within twelve months of the eligible event's occurrence. For short-term evacuation expenses related to a catastrophic disaster, an employee must submit the request for assistance within 45 days of the event’s occurrence.

Will I pay taxes on a grant awarded to me?

  • US and Canada grant recipients: No. Relief payments are not taxable for US and state income tax (i.e. the grant will not show up on your W2 or on a Form 1099).
  • Outside US and Canada grant recipients: Please check with your local tax advisor for information as the taxation rules related to these grants are subject to change in each country.

How to Apply

Step 1 Click the apply button - Create an online account or log in (if you have already created an account) to access the application page, complete the application with the requested information.

Step 2 Submit your application - Complete the requested information and upload the required supporting document and submit for review.

Step 3 Breathe Easier - A grant specialist will review your application and contact you if more information is required.

What Happens Next?

Once your application is received you will receive a notification confirming your application has been submitted. If additional information is necessary to move forward you will receive an email outlining what documentation our team needs. Upon receipt of all supporting documentation a grant specialist will review and make a decision regarding your request. If approved, a grant distribution will be made based on your payment preference selected in the application. Check back daily to see the progress of your application as it moves through the review process.

Contact Us
E4E Relief grant specialists want to help. For questions, please call 855.823.6590 or email Monday through Friday, 8:00 a.m. - 8:00 p.m. Eastern Standard Time.